As a reminder, products purchased on the site can be delivered in mainland France and in Europe.

However, the following delivery addresses are not accepted: PO box, cedex, military base. The products are shipped to the delivery address (es) indicated during the ordering process.

For shipments in France, Belgium, Luxembourg in POINT RELAIS:
Shipping costs are invoiced at 4.50 euros including tax for any order less than 39 euros including tax (amount not including shipping costs). From 39 euros including tax, shipping costs are free. Shipments are made by MONDIAL RELAY with tracking number.

For shipments in mainland France:
Shipping costs are invoiced 5.50 euros including tax for any order less than 45 euros including tax (amount not including shipping costs). From 45 euros including tax, shipping costs are free. Shipments are made by COLISSIMO (via the service provider CUBYN) with tracking number.

For orders containing one or more bottles with a capacity greater than 700ml, free shipping does not apply.

You can consult the list of all our delivery rates in PDF by clicking here.

The Customer can consult the follow-up of his order to know the progress of the delivery. The Customer is informed by email that the order has been sent. This email contains the address of the site on which to track the status of the shipment of the package as well as the tracking number of the package.

If the recipient of the order is absent during delivery, the carrier will leave a calling card and the Customer or the recipient has a period of fifteen (15) days to collect the package according to the terms indicated on the calling card. After this period, the order will be returned automatically to LUPICIA, which will contact the Customer again to define the conditions for a possible reshipment. The costs of processing this new delivery will then be invoiced to the Customer.

In the event that the Customer proceeds with the late withdrawal of the goods comprising perishable foodstuffs which would deteriorate, not only the Customer will deal with the deteriorated goods, but also no liability of the company LUPICIA can be retained.

Shipping costs are calculated based on the type of service chosen, the type of products purchased and the total weight, if applicable. Please refer to the delivery section of the Site

A summary document (details required by Article L 121-19 of the Consumer Code) will be attached to any order, mentioning: the identification and contact details of the company, the delivery costs, the terms of payment and delivery , the essential characteristics of the product, the price, the address to which to submit complaints, information relating to after-sales service

Any defect or delay in delivery exceeding ten (10) working days must be reported to our Customer Service as soon as possible. In the event of late shipment, an email will be sent to you. In this case, and as long as the product has not been dispatched, you can still cancel your order. You will then be immediately refunded if your account has been debited.

If you receive the product after canceling your order, you will return it to us complete and in its original condition so that we can refund it upon receipt. You must check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note.

You must indicate on the delivery note and in the form of handwritten reservations accompanied by your signature, any anomaly concerning the delivery (open package, damaged product, etc.). This verification is considered to have been carried out once the Buyer, or a person authorized by him, has signed the delivery slip.