As a reminder, products purchased on the site http://www.lupicia.fr can be delivered in mainland France and Europe.
However, the following delivery addresses are not accepted: post office box, cedex, military base. The products are shipped to the delivery address(es) indicated during the ordering process.
For shipments in France, Belgium, Luxembourg in POINT RELAY: Shipping costs are charged at 4.50 euros including tax for any order less than 39 euros including tax (amount not including shipping costs). From 39 euros including VAT, shipping costs are free. Shipments are made by MONDIAL RELAY with tracking number.
For shipments in metropolitan France: Shipping costs are invoiced at 5.50 euros including tax for any order less than 45 euros including tax (amount not including shipping costs). From 45 euros including VAT, shipping costs are free. Shipments are made by COLISSIMO (via the service provider CUBYN) with tracking number.
For orders containing one or more bottles with a capacity greater than 700ml, free shipping does not apply.
The Customer can consult the follow-up of his order to know the progress of the delivery. The Customer is informed by email of the dispatch of the order. This email contains the address of the site on which to follow the status of the delivery of the package as well as the tracking number of the package.
In the event of the absence of the recipient of the order during delivery, the carrier will leave a delivery notice and the Customer or the recipient has a period of fifteen (15) days to recover the package according to the methods indicated on the calling card. After this period, the order will be automatically returned to the LUPICIA company, which will contact the Customer to define the conditions for a possible reshipment. The processing costs for this new delivery will then be invoiced to the Customer.
In the event that the Customer proceeds to the late withdrawal of the goods including perishable foodstuffs which would come to deteriorate, not only the Customer will take care of the damaged goods, but also no responsibility of the company LUPICIA can be retained.
Shipping costs are calculated based on the type of service chosen, the type of products purchased and the total weight, if applicable. Please refer to the delivery section of the Site http://www.lupicia.fr.
A summary document will be attached to any order (statements required by article L 121-19 of the Consumer Code) mentioning: the identification and contact details of the company, the delivery costs, the terms of payment and delivery. , the essential characteristics of the product, the price, the address to which to submit complaints, information relating to after-sales service
Any defect or delay in delivery exceeding ten (10) working days must be reported to our Customer Service as soon as possible. In case of late shipment, an email will be sent to you. In this case, and as long as the product is not shipped, you can always cancel your order. You will then be immediately reimbursed if your account has been debited.
If you receive the product after the cancellation of your order, you will return it to us complete and in its original condition to allow us, upon receipt, to proceed with its refund. You must check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note.
You must indicate on the delivery note and in the form of handwritten reservations accompanied by your signature, any anomaly concerning the delivery (open package, damaged product, etc.). This verification is considered to have been carried out once the Buyer, or a person authorized by him, has signed the delivery note.